Monday, November 5, 2007

Tech support

   An actual telephone conversation I had today...

Paul: I'm having difficulty setting up my new wireless router.

Tech Support Person: May I have your e-mail address please.

Paul: My email address is

TSP: And how do you have the router connected?

Paul: I have the computer connected to the router and the router connected to the Comtrend AOL DSL modem.

TSP: And what kind of modem is it?

Paul: Uh, it's a Comtrend AOL DSL modem.

TSP: And who is your ISP?

Paul: ...


mavarin said...

It's a rare tech person who deviates from the script, unfortunately. Good luck with the router.

bhbner2him said...

Some folks get all the breaks!  ;o)  -  Barbara

princesssaurora said...

Oh MY!!!!  Scarily not unbelieveable, as we have all freakin' been there.  Wow.  

I hope you got it fixed...

be well,
Dawn said...

hehehe...  It's the blisteringly sharp powers of deduction that amazes, isn't it?

Still, in the Tech Support Person's defense, I have an AOL email, but a different ISP, and a lot of people now see AOL as something along the lines of Hotmail or gmail.  

Other than that, what's the problem?  


hewasolddog299 said...

At least you could understand the question. Add significant hearing loss and a definite dislike for vowels treated as a sibilant and you have my most recent tech "support" fiasco.

oddb0dkins said...

Bet it was at premium rate too.

justaname4me2 said...

That is a brain hardwired to a script. It can neither think for itself, open a new window nor comprehend beyond single spaced answers.

Welcome to the Tech world


easuess said...

better you than me

flippybombippy said...

When I discover that I'm talking to a technical support idiot I usually hang up. My worst experiences have been with Bell Canada, especially the people in the ExpressVu satellite business.

Unfortunately a lot of people in technical unsupport don't think and frustrate the hell out of their customers.

artloner said...


I just finished installing my Very First Router--a true test of patience and sanity. Not my strong suites.


lurkynat said...

dear Paul!
Hi Andy!:)