Monday, November 5, 2007

Tech support

   An actual telephone conversation I had today...

Paul: I'm having difficulty setting up my new wireless router.

Tech Support Person: May I have your e-mail address please.

Paul: My email address is
plittle@aol.com.

TSP: And how do you have the router connected?

Paul: I have the computer connected to the router and the router connected to the Comtrend AOL DSL modem.

TSP: And what kind of modem is it?

Paul: Uh, it's a Comtrend AOL DSL modem.

TSP: And who is your ISP?

Paul: ...

11 comments:

mavarin said...

It's a rare tech person who deviates from the script, unfortunately. Good luck with the router.

bhbner2him said...

Some folks get all the breaks!  ;o)  -  Barbara

princesssaurora said...

Oh MY!!!!  Scarily not unbelieveable, as we have all freakin' been there.  Wow.  

I hope you got it fixed...

be well,
Dawn
http://journals.aol.com/princesssaurora/CarpeDiem/

dan@thedistractedmind.com said...

hehehe...  It's the blisteringly sharp powers of deduction that amazes, isn't it?

Still, in the Tech Support Person's defense, I have an AOL email, but a different ISP, and a lot of people now see AOL as something along the lines of Hotmail or gmail.  

Other than that, what's the problem?  

-Dan
http://thewisdomofadistractedmind.blogspot.com/

hewasolddog299 said...

At least you could understand the question. Add significant hearing loss and a definite dislike for vowels treated as a sibilant and you have my most recent tech "support" fiasco.

oddb0dkins said...

Bet it was at premium rate too.
B.

justaname4me2 said...

That is a brain hardwired to a script. It can neither think for itself, open a new window nor comprehend beyond single spaced answers.

Welcome to the Tech world

Rebecca~~

easuess said...

better you than me

flippybombippy said...

When I discover that I'm talking to a technical support idiot I usually hang up. My worst experiences have been with Bell Canada, especially the people in the ExpressVu satellite business.

Unfortunately a lot of people in technical unsupport don't think and frustrate the hell out of their customers.

artloner said...

HAAAAAAAAAAAAAAAAAAAAAAAAAAAAA


I just finished installing my Very First Router--a true test of patience and sanity. Not my strong suites.

xoxo

lurkynat said...

dear Paul!
Hi Andy!:)
uhhh
Paulo...
funny!:0
nat