An actual telephone conversation I had today...
Paul: I'm having difficulty setting up my new wireless router.
Tech Support Person: May I have your e-mail address please.
Paul: My email address is plittle@aol.com.
TSP: And how do you have the router connected?
Paul: I have the computer connected to the router and the router connected to the Comtrend AOL DSL modem.
TSP: And what kind of modem is it?
Paul: Uh, it's a Comtrend AOL DSL modem.
TSP: And who is your ISP?
Paul: ...
Monday, November 5, 2007
Tech support
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11 comments:
It's a rare tech person who deviates from the script, unfortunately. Good luck with the router.
Some folks get all the breaks! ;o) - Barbara
Oh MY!!!! Scarily not unbelieveable, as we have all freakin' been there. Wow.
I hope you got it fixed...
be well,
Dawn
http://journals.aol.com/princesssaurora/CarpeDiem/
hehehe... It's the blisteringly sharp powers of deduction that amazes, isn't it?
Still, in the Tech Support Person's defense, I have an AOL email, but a different ISP, and a lot of people now see AOL as something along the lines of Hotmail or gmail.
Other than that, what's the problem?
-Dan
http://thewisdomofadistractedmind.blogspot.com/
At least you could understand the question. Add significant hearing loss and a definite dislike for vowels treated as a sibilant and you have my most recent tech "support" fiasco.
Bet it was at premium rate too.
B.
That is a brain hardwired to a script. It can neither think for itself, open a new window nor comprehend beyond single spaced answers.
Welcome to the Tech world
Rebecca~~
better you than me
When I discover that I'm talking to a technical support idiot I usually hang up. My worst experiences have been with Bell Canada, especially the people in the ExpressVu satellite business.
Unfortunately a lot of people in technical unsupport don't think and frustrate the hell out of their customers.
HAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
I just finished installing my Very First Router--a true test of patience and sanity. Not my strong suites.
xoxo
dear Paul!
Hi Andy!:)
uhhh
Paulo...
funny!:0
nat
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